What if the cleaning was longer/shorter than scheduled?
If the cleaning lady managed to do her job earlier than expected, she will let us know,
and we will give you a proportional refund in “credits,” which will be automatically used to
cover your next scheduled cleaning. Sometimes, the cleaning is more demanding than expected,
or you may wish for extra services. In this case, the cleaning lady may ask you to consider
prolonging the cleaning time. If you agree, then she will contact us and we will charge you
proportionally to the added cleaning length.
How do I set the correct cleaning length?
The minimal cleaning time is 4 hours. The service is charged per hour of cleaning regardless
of action. If you wish for cleaning of just one area, e.g. the bathroom or living room, and
for the rest of the time to be used for doing “extras,” such as cleaning windows or ironing,
it is possible. When you are not sure about proper cleaning length, please feel free to contact
our support, who will be happy to help you determine the right cleaning time.
What if I don’t feel like using the service anymore?
We understand that life is always changing, so if you feel like interrupting your use of our
service, you can cancel your subscription any time. There are no penalties* or time-enforced
(*fees apply if you cancel the cleaning less than 24 hours prior to scheduled cleaning)