How can you be sure you will be getting the same level of cleanliness every week?
Make sure you order regular cleaning on a weekly basis or on a once per two-week basis.
If the cleaning time does not fit your schedule anymore, make sure you talk to your cleaning
lady or select a new time for cleaning when she is available.
If your regular cleaning lady leaves for any reason, e.g., vacation or illness, we will inform
you via SMS one day in advance so that you are made aware that we are sending a one-time replacement,
or you can reschedule to a time when your regular lady is back.
How do you verify your cleaning ladies
We take security very seriously. There is no cleaning lady we would not see in person. We ask
cleaning ladies to prove they have no criminal nor execution record before we start cooperation.
What if the cleaning lady did not show up
Sometimes, things happen on the way. If the cleaning lady does not show up for her scheduled
cleaning, please let us know, and we will offer you the closest possible date for a cleaning
or release the withheld payment from your bank account.
What if I am not satisfied with the cleaning quality?
The satisfaction of our customers and our cleaning ladies is our highest priority. If the cleaning
lady did not meet your expectations, please let us know, so that we can determine a solution.