Cleaning lady & Quality

How can you be sure you will be getting the same level of cleanliness every week?

Make sure you order regular cleaning on a weekly basis or on a once per two-week basis.

If the cleaning time does not fit your schedule anymore, make sure you talk to your cleaning lady or select a new time for cleaning when she is available.

If your regular cleaning lady leaves for any reason, e.g., vacation or illness, we will inform you via SMS one day in advance so that you are made aware that we are sending a one-time replacement, or you can reschedule to a time when your regular lady is back.

How do you verify your cleaning ladies

We take security very seriously. There is no cleaning lady we would not see in person. We ask cleaning ladies to prove they have no criminal nor execution record before we start cooperation. No exceptions.

What if the cleaning lady did not show up

Sometimes, things happen on the way. If the cleaning lady does not show up for her scheduled cleaning, please let us know, and we will offer you the closest possible date for a cleaning or release the withheld payment from your bank account.

What if I am not satisfied with the cleaning quality?

The satisfaction of our customers and our cleaning ladies is our highest priority. If the cleaning lady did not meet your expectations, please let us know, so that we can determine a solution.

Cleaning

What is the minimal length of the cleaning?

The minimal length of the first cleaning is four hours. It is possible to adjust the time after the first cleaning. If you feel that 4 hours is too much for your home, please feel free to contact our support, who will be happy to help you determine the right length.

How do I change the cleaning date or time?

You can change the date or time of the cleaning easily on your online profile or contact our support who would be happy to assist you. Before you change the cleaning date/time, make sure you talk to your cleaning lady or select a new time for cleaning when she is available. If your schedules do not meet anymore, please contact us and we will find a solution.

Subscription

What if I don’t feel like using the service anymore?

We understand that life is always changing, so if you feel like interrupting your use of our service, you can cancel your subscription any time. There are no penalties* or time-enforced contracts

(*fees apply if you cancel the cleaning less than 24 hours prior to scheduled cleaning)

Other

When can I give keys to the cleaning lady?

We believe it is good to become familiar with your regular cleaning lady before giving her the keys. Therefore, there is an internal rule that our customers may give the cleaning lady their keys after the third visit, so that both parties are sure about mutual long-term cooperation. When handing the keys over, the cleaning lady is required to sign a “handover form,” which the lady should bring two printed copies of – one for the customer and one copy for her.

What if the cleaning lady happens to destroy anything?

No worries; we are insured for damage caused by accident up 10 000 000 CZK. If anything is broken or destroyed during the cleaning process, please take a picture and contact us within 48hours after you find out the damage so that we can solve the issue.

What if I am missing something?

If you cannot find anything after the cleaning ladies visit, please contact us. There have been cases when a cleaning lady puts things in an unexpected place, and this may cause misunderstanding. However, if there is serious suspicion of theft, we will call the police right away and cooperate with them so that the offender is found.